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  • Does the price include set up and delivery?
    Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
  • Do you travel outside of the Jackson, MS metro area?
    Yes, but please be aware that due to rising gas prices, a mileage fee will be added to locations greater than 20 miles away from our office. If your location is greater than 60 miles away, please contact us at allaboardrentalz@gmail.com for more info.
  • Does the rental time include your set up time?
    No. We arrive early to set up so you get the entire rental time to play.
  • When do you set up?
    That depends on how many rentals we have that day. Generally, we arrive 20 minutes before the rental start time.
  • What payments do you take?
    We take online payments such as major credit card or Venmo/PayPal.
  • What if we need to cancel?
    If your rental/event is canceled due to inclement weather, your account will be fully refunded. All Aboard Rentals will work with you to decide if the event needs to be canceled due to weather if the train is unable to operate. If you feel you need to cancel your rental/event for other reasons, we ask that you cancel at least 7 days prior to your rental date.
  • Do you require a deposit?
    Yes all orders require a $50 deposit in order to be added to our schedule. This is fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
  • How many people can the train carry?
    Each compartment can seat 4 adults OR 6 kids comfortably. Our train has 3 cars. However, the overall weight of the train can vary based on terrain and inclines. Our train works best on flat surfaces.
  • What surfaces do you set up on?
    We can set up on dry, hard grass or asphalt and concrete. Sorry, we can't set up on any type of rocks, gravel or wet/damp grass as our train will lose traction.
  • Can we see a copy of your contract and safety rules?
    Yes. There is a link in your receipt once you've ordered or you may contact our office.
  • Are we responsible for the unit if it gets a tear or damaged in any way?
    Yes and no. You are not responsible for normal wear and tear on our train. However, if damage occurs due to failure to follow our safety rules, you will be responsible for all damages up to and including replacement of the car/train/etc.

Thank you for considering us!

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